The Kingfisher Medway Trust

Enjoy Kent's countryside and wildlife with a trip on the River Medway

Cancellation Policy

1. If you cancel your booking more than 4 weeks in advance of the trip date you will receive a refund, or you can carry forward your booking to next season.

2. If you cancel your booking within 1 to 4 weeks of your trip date you will receive a refund if we are able to replace the booking.

3. If you cancel your booking within 1 week of your trip date no refund will be available.

On rare occasions, extreme weather conditions necessitate us cancelling a trip. Should this happen we will inform you as soon as possible and if you have already paid your fee will be refunded.